Month: July 2025

I raised this safety query on the 9th of June after the Robbie Williams concert at the Arsenal Emirates Stadium. 

I had to chase several times by phone calls, and this was the response. 

“Dear Michael.  

 Thank you for taking the time to contact us. I am sorry for the delay in responding to you during this busy time. Additionally, we’re sorry to hear about the issues you experienced at the recent Robbie Williams concert. 

 As a matter of caution, we’ve shared your feedback with our Stewarding Manager for review, particularly in relation to how the queueing system was implemented and of course your comments around the interactions you had with members of our stewarding team. Our aim is always to ensure that queuing is managed as comfortably as possible for attendees, while still adhering to our security policies. 

 For both nights of the Robbie Williams concerts, the promoter requested that certain turnstiles be designated for early access, specifically for those with tickets to enter the golden circle, for instance. Given the unpredictable timing of when fans chose to queue, and the fact that turnstiles would remain open for an extended duration, it was determined that fencing would not be necessary in this case. Naturally, our Event Safety team is reviewing this situation in preparation for any upcoming non-football events, and we will convey your feedback and experiences. 

 Should you wish to enquire further with Live Nation regarding timings from the concert they can be contacted via: Live Nation UK 

 Thank you again for your feedback.” 

Just a joke, they didn’t answer the question and mentioned something that I didn’t ask about and then passed the buck. 

Arsenal you are rubbish.