Considering we only raised this the issue in June, very impressive with how Tapi dealt with the stair issue and replacing the carpet for free.
Category: General
General life story
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Week 278 – July 3rd – Impressive
The new carpet -
Week 278 – July 2nd – Arsenal football you are rubbish
I raised this safety query on the 9th of June after the Robbie Williams concert at the Arsenal Emirates Stadium.
I had to chase several times by phone calls, and this was the response.
“Dear Michael.
Thank you for taking the time to contact us. I am sorry for the delay in responding to you during this busy time. Additionally, we’re sorry to hear about the issues you experienced at the recent Robbie Williams concert.
As a matter of caution, we’ve shared your feedback with our Stewarding Manager for review, particularly in relation to how the queueing system was implemented and of course your comments around the interactions you had with members of our stewarding team. Our aim is always to ensure that queuing is managed as comfortably as possible for attendees, while still adhering to our security policies.
For both nights of the Robbie Williams concerts, the promoter requested that certain turnstiles be designated for early access, specifically for those with tickets to enter the golden circle, for instance. Given the unpredictable timing of when fans chose to queue, and the fact that turnstiles would remain open for an extended duration, it was determined that fencing would not be necessary in this case. Naturally, our Event Safety team is reviewing this situation in preparation for any upcoming non-football events, and we will convey your feedback and experiences.
Should you wish to enquire further with Live Nation regarding timings from the concert they can be contacted via: Live Nation UK
Thank you again for your feedback.”
Just a joke, they didn’t answer the question and mentioned something that I didn’t ask about and then passed the buck.
Arsenal you are rubbish.
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Week 277 –June 28th – Arsenal football club
Never thought I would be titling a post for Arsenal football club.
This morning, I had enough and posted a 1-star trust pilot review of Arsenal football club after their pathetic response or lack of response to my enquiry from the 9th June,
They obviously don’t care about the reviews as they don’t respond to any, good or bad reviews, and I was surprised to see many more bad reviews than good reviews.
I also sent an email to Robbie Williams to let them know about the great show, but the lack of safety outside of the stadium.
Have not been impressed with the service from Arsenal customer service. Then if they give poor service, I will mention it.
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Week 276 – June 21st – Now that’s customer service
In July 2020, we had our stairs carpet lay, the carpet was meant to be hard waring because of the usage, but in the last year we noticed these threading issues on parts of the carpet, that wasn’t being trodden on.
I decided to raise a query with TAPI a few days ago; the company who we purchased the carpet from.
I must admit, I have been impressed with their response, as this morning they said they would replace the carpet and fit free of charge.
Always good to ask questions of companies as I have found out this year.
No idea why this has happened to the carpet. 
and on another stair. -
Week 275 – June 13th – Another small win
A big Euro lottery price was up for grabs, so we took a small win.
A small win from a huge Euro Lottery pot. lol -
Week 274 – June 6th – Lottery win
Today I picked up a 3-ball lottery win and a lucky dip win.
Entered the Euro lottery for tonight, over £200 jackpot. It couldn’t it be?
Another small win., plus a lucky dip win also -
Week 273 – May 28th – Trust pilot
I was up early again today as I couldn’t sleep. Checking my emails on the laptop, I had one from Spy Alarm in relation to service of the equipment yesterday and asked if I would do a Trust Pilot review.
I thought it’s 3:30am in the morning, what else is there to do lol.
So, I gave it a 5 star as the engineer listened to our questions and sorted out an issue with the phones so that we could control the alarm via the phone.
I made a last comment, that we never got any information about the change in service rates in April, which is breaking the law, as you should be notified of all charges changed.
Then submitted it.
Hour later I was told it was posted, then around 9am, I had an email that said there had been a reply to my post.
I clicked on the reply button, and it took me to the post and advised me to call.
What happened next, I wasn’t expecting, I spoke to a lady called Becky from the customer service team, who was pleased with the 5 stars, but I had raised a question about I had not received any communication about the change in the service charges for 2025/26.
By law you should as if you’re not happy you can cancel or discuss about them.
Becky apologised and then took me by surprise; she was going to back date this year service charge to last year service charge and then freeze it for the next couple of years.
I was just taken aback, that one review and sentence she did that.
I did ask, 2027, I won’t see huge price rise, she went no, it will be based on the amount you’re paying now.
I have since had an email from Becky and the accounts department supporting all of this.
Amazing service.
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Week 272 – May 23rd – Small lottery win
They all count.
As the jackpot wasn’t won and it was the last roll over, all the lower prices were increased, so a lucky dip also has a £5 price money add to it as well.
So, two lucky dips and £10.
Small lottery win -
Week 272 – May 19th – It’s can’t be that hard.
Yesterday morning, I purchased a new Dyson vacuum, as our other one, God knows how long we have it wasn’t picking up as well as it use too.
Plus, there was a saving off £100, taking it from £379 to £279.
I had set if for collection, so we went today,
Got it back home, how many parts had to be connected and with not many instructions.
I turned it on and worked like a dream, until I came to take the hose out, could I get it out no.
This was crazy, why should something so simple, be so hard, though after Claire looked online, it was simple, again why couldn’t the instructions show this.
I don’t understand why instructions are becoming very poor and not helpful to the consumer?
All you had to do was pull the inner tube all the way out and then outer tube would remove itself from the vacuum body.
This will change our I do the vacuum, but at least all is working.
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Week 271 – May 14th – Dad’s funeral
Dad’s last journey was his dream car – a Bentley. Well, the day has finally arrived and thankfully the weather gods must have been happy with dad, as it was a lovely sunny warm day.
We got over to mum’s house at midday and just sat and talked before the funeral cars arrived.
Did my dad do some extra planning, as the driver we had, his main trade was as a mechanic.
The funeral route took us passed and stopped where they used to live.
We arrived at the cemetery and had a wonderful service provided by the vicar that my mum had known for many years.
After that, we then went around to the burial location and the coffin was lowered down and many of us threw earth and roses down.
My mum was pleased how it went.
We then went back to mum and dad’s home
Ziya and Steve in memory of my dad, did a BBQ which went down very well with all the people that came back.
It was a lovely day, and I checked again with mum, and she was very happy with our it all went.
Bentley, all three cars were immaculate. 
Enjoying the sun and a cup of tea in his back garden. RIP in DAD
