In July 2020, we had our stairs carpet lay, the carpet was meant to be hard waring because of the usage, but in the last year we noticed these threading issues on parts of the carpet, that wasn’t being trodden on.
I decided to raise a query with TAPI a few days ago; the company who we purchased the carpet from.
I must admit, I have been impressed with their response, as this morning they said they would replace the carpet and fit free of charge.
Always good to ask questions of companies as I have found out this year.
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