Month: December 2024

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I did my monthly NHS Insight Survey regarding mainly GP surgery and pharmacy usage.

From this feedback, it looks like people are happy with the service they are getting.

“An estimated 95.7% of adults who tried to contact their GP practice in the last 28 days were successful; the percentage making contact on the same day has shown a small, consistent increase to 78.5% in Wave 4 (15 October to 6 November 2024) from 76.8% in Wave 1 (23 July to 15 August 2024).

Of those who tried to contact their GP practice in the last 28 days, 73.8% perceived their overall experience as either “Very good” or “Good”; this has also increased consistently over the first four waves, from 67.4% in Wave 1.

Of those given an appointment or a call-back from a GP or healthcare professional in the last 28 days, 80.8% were either given a face-to-face appointment or asked if they wanted one.

Of those who had a face-to-face appointment in the last 28 days, 35.1% have a preferred healthcare professional; of this group 61.0% were able to see their preferred professional.

Over half of adults (52.8%) reported having an NHS dentist; of those who attended an NHS dental appointment in the last 28 days, 89.6% were “Very satisfied” or “Satisfied” with the care they received.

94.1% of adults who did not have a dentist and who had tried to make an NHS dental appointment in the last 28 days, reported they were unsuccessful in making an appointment.

The majority of adults (88.9%) who had used an NHS pharmacy service in the last 28 days were “Very satisfied” or “Satisfied” with the most recent service they received; the percentage reporting a problem getting an NHS prescription has shown a consistent decrease to 14.4% in Wave 4 from 20.1% in Wave 1.”