They say it’s good to talk, we got our BT bill this week, but there was no discount as we had lost our phone service, for quite a few days in the last quarter.
So I rang BT and I’m so glad you get to speak with staff based in England, amazingly the fault was still open. They said that they would credit us £10 and I thought they said, they would let me know by email.
Two days later, I had not received any email, so I chased, the fault was still open, plus it turned out I shouldn’t have got an email, just the credit on the next bill, but due to the inconvenience they gave me £25 credit, I jokingly said, I call back in two day times and get more off, but this is the max credit. Always good to inquire and chase up.
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