I was looking back through some emails and came across one about changing our Gas direct debit, as the previous one was ending and the price showing was cheaper.
I then looked at the account where the debit comes from and scrolled back, and we were still paying the same amount from the previous agreement.
As always trying to find a number to contact them, wasn’t easy, but once I did and got through the electronic questions to speak with someone, I was surprised that you had to change the debit amount, it wasn’t done automatically.
I said, nowhere did it say on the agreement that you had to do that.
You must keep an eye on these companies, even more so during the cost-of-living times.
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